Few months ago I had U-verse TV and 18m internet installed, Tech came out and set everything up and after replacing the INID box in the back 3 times to get a working one and then having issues with the 2wire RG wireless not wanting to turn on at all everything was great. Well everything was great for about 3 weeks. Suddenly everything went down. For about a day.
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Reset Button Upper left side panel, identifiable by a surrounding red circle When pressed for up to 9 seconds, the Reset button reboots the outside unit. If the button is pressed for 10 or more seconds, it resets the outside unit to the factory settings.
Do not press the Reset button unless you are instructed to do so. Doing so may reset the outside unit to the factory default settings, and you will lose your personal settings. Silence Alarm Button Between the Power and Battery indicators If AC power is interrupted for any reason, a continuous tone indicates that the power supply is running on the backup battery.
Pressing the Silence Alarm button within 15 seconds immediately silences the audio alert. The tone stops automatically after 15 seconds. When the battery needs to be replaced, a chirp sounds intermittently unless you press the button to silence it for 12 hours.
The chirp resumes after 12 hours if the battery is not replaced. Solid Green Power is on and initialization has been completed successfully. Solid Green The broadband connection is trained. Alternating Flashing Green and Steady Red The broadband connection failed to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established. Flickering Green There is inbound activity associated with the data port that is, the green Line 1 connection - the flickering of the light is synchronized to the actual data traffic.
Solid Red A device failed to be authenticated or successfully connected. Coax A device is connected such as a Set Top Box. Flickering Green There is inbound activity associated with the COAX port the flickering of the light is synchronized to the actual data traffic. A device failed to be authenticated or successfully connected.
Ethernet A device such as a computer is connected to the Ethernet port. Flickering Green Data traffic from devices connected to the Ethernet port the flickering of the light is synchronized to the actual data traffic. Battery The AC power is connected and healthy. Flashing Red The backup battery is used for power. Additional steps Use these tips to troubleshoot Wi-Fi connection problems. Show more Did you get the help you needed? Yes Great! What worked? Anything we can improve?
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Warranty & Support
Uverse 2wire 3801 Gateway/Modem Upgrade